At HammadaSolutions, customer satisfaction is our top priority. We aim to provide premium digital products that meet your expectations. However, if you encounter any issues, we are here to help.
Refund Policy
Eligibility for Refunds
We offer refunds for our digital products under the following conditions:
- The product was not delivered to your email or account as promised.
- The product has a technical issue that prevents its usage, and our support team cannot resolve it within a reasonable timeframe.
- You were charged incorrectly for the product.
Non-Refundable Cases
Refunds are not provided in the following situations:
- You changed your mind after purchase.
- The product was purchased by mistake, but it has already been downloaded or accessed.
- You fail to provide sufficient information for troubleshooting technical issues.
How to Request a Refund
To request a refund, please follow these steps:
- Contact our support team within 14 days of your purchase.
- Provide your order details, including the receipt, product name, and a description of the issue.
- Allow up to 5 business days for our team to review your request and respond with a resolution.
If approved, refunds will be processed back to your original payment method within 7-10 business days.
Returns Policy
Since our products are digital downloads, returns are not applicable. However, we are committed to resolving any issues you may face.
Support and Resolution
For any technical difficulties, product access issues, or general inquiries, our support team is here to assist you. Please reach out to us at support.
We appreciate your trust in HammadaSolutions and are dedicated to ensuring you have a seamless experience with our digital products.